Terms & Conditions
THANK YOU FOR YOUR BUSINESS, WE LOOK FORWARD TO FILLING YOUR ORDER!
TERMS AND CONDITIONS
We value your business! To avoid any possible confusion or misunderstanding, please read our following Terms of Sale. All orders are subject to management review and approval. Generally we request payment via credit card. International orders are required to pay with PayPal.
We try to keep a large inventory of over hundreds different items. Occasionally, we are out of specific items. If this were to occur, we will attempt to call you at the daytime number you provided to suggest a possible alternative product. In the event we cannot reach you at that number we will delete the item from the order and ship immediately. Some of our merchandise is not suitable for children under 5 years of age.
SHIPPING OF ORDERS:
All orders are processed promptly. It is our goal to ship your NON-IMPRINTED order within 1-2 business days of its receipt. Generally, we ship via Canada Post, USPS or UPS (our discretion). (USA) All shipping charges including duties and broker fees, (when applicable to overseas locations) are the customer’s responsibility. Please allow enough time for transit and customs clearance when ordering for a particular event. We recommend that you, (our customer) be at the delivery location to sign for and take possession of the shipment directly from the transportation company. We take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, you will be sent tracking information the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on Canada Post, USPS or UPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to “Acts of God”, such as poor weather. If an “Act of God” is blamed by the shipping company for a delayed delivery and you miss your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a refund for the cost of MERCHANDISE only. Shipping charges (both directions) will NOT be refunded. International delivery dates are never guaranteed so please allow enough time for transit.
PRODUCT RETURN POLICY:
Internet images and descriptions may not always accurately reflect the color, style, packaging or size of a particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return requesting a refund will be subject to the following charges: a 35% restocking fee, the original shipping charges (plus return shipping charges) and charges for any product not returned. Refunds will be made to the original payment method. No returns will be accepted past 30 days from delivery (1 day for clothing). AUTHORIZED returns accepting an in-store credit for future purchases will receive a non-expiring store credit minus shipping charges for any unopened and unused product.
Our policy states that clearance/closeout items are final and cannot be returned.
DEFECTIVE, SHORTAGE & LOST CARTON POLICY:
When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or, (at our discretion) a credit or refund will be issued, solely for the returned merchandise. That credit may be used for future purchases. Claims for defective products must be made and returned back to us within 30 calendar days of the customer’s date of receipt. Shipping charges for returning defective products are the customer’s responsibility. Claims of product shortages must be made within 5 business days from date of customers receipt. SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product shorted will ship via Canada Post , USPS or UPS (our discretion) GROUND ONLY. Under NO circumstances will we ship product using air expedited shipping, although we will give the replacement orders our highest possible priority leaving the warehouse Canada Post, USPS and UPS require prompt notification of claims for shipments not received within 7 days of you placing your order. Therefore, you MUST notify us within 7 calendar days after placing your order should it not be received. Without prompt notification of Non-Delivery, Canada Post , USPS or UPS will reject all claims for lost shipments.
DAMAGED MERCHANDISE CLAIMS:
Most damage to products occur due to rough handling by the transportation company. We will not be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 5 days of receipt) of the damaged shipments. To accomplish this, call us immediately (within those 5 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original carton(s) must be held for carrier inspection. Claims of breakage on inflates will not be credited due to nature, price and origin of merchandise.
REFUSED or UNDELIVERABLE SHIPMENTS:
Shipments refused or deemed undeliverable by either Canada Post, USPS or UPS are subject to a 45% restocking fee plus the shipping charges (both to the customer and return to us) associated with sending your order. Customer is responsible to call customer service to do a follow up at 1-866-542-4569
Our company offers a large variety of custom imprinted items including but not limited to: Glow Sticks. All customization and final proof approval must be done on the web by the customer. It is the responsibility of the customer to proof and check all of the details entered such as but not limited to: colors, fonts, spelling, grammar and placement of wording. Our company accepts NO RESPONSIBILITY for any mistakes made by the customer. Returns, credits and refunds will NOT be issued for any custom and/or imprinted item.
SPECIAL REQUESTS – INSTRUCTIONS & ERRORS or OMMISSIONS:
From time to time we are given specific requests on how to prepare invoices or how to handle shipping and delivery. Although it is our intention to honor those requests and instructions, sometimes it is impractical or occasionally we may inadvertently err and miss those instructions. We apologize to you in advance should that occur, but regardless, Glow Products Canada does not accept any responsibility should those instructions not be followed. It will still be the customer’s responsibility to pay for the invoice in full including all shipping charges and foreign duties, customs and service fees (when applicable).
All chemical glow stick , UV make-up and L.E.D clothing is non-returnable.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, and billing address is used solely to bill the customer for their order.
DISCOUNTS, SPECIALS & PROMOS
Please note that all Gift Certificates are only valid on GlowProducts.ca All promotions/coupons discounts do not apply to telephone orders or in store sales. Free standard shipping to North American locations on in-stock products: based on a “minimum” order. Wholesale customers are not eligible for free shipping, discounts, specials and promos. (Promos only valid when posted on our promotion’s page of site – always ask your rep what promo is running)